Thursday, March 3, 2022

Digital Marketing Consultant / Customer Service ( Based in Kuala Lumpur )

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About the job Digital Marketing Consultant/Customer Service 

Are you interested to be part of our client's team for one of the biggest global internet leader account in the world? Are you passionate, driven, and can deliver outstanding customer service experience?

We are looking for a Digital Marketing Consultant to join our client's growing family. 

This position is open to Malaysian, Hong Kong , Chinese and Taiwanese.

Your Mission

As a Digital Marketing Consultant/Customer Service, you will be working with our Global Internet Leader Account to deliver happier customer experience. Devise and run marketing campaigns for products, services or events that target consumers or other businesses. Usually working under a head of marketing but managing a marketing team, campaign managers oversee campaigns in a variety of formats.

You are also required to perform these job functions:

  • Respond to customer support inquiries in accordance with training provided, standards and policies, including to supply diagnosis, resolution, and tracking of end user issues based on guidelines, documentation and scripts provided
  • Serve as a trusted consultant with customers to onboard, develop and optimize advertiser’s campaigns
  • Detect and understand the customer’s needs and objectives
  • Be responsible for increasing spend, upsell and sustainability
  • Handle a high volume of potential clients on a daily basis through phone call

Who are we looking for?

  • Possess at least Diploma/Bachelor’s Degree in any field
  • Those with airline crew or aviation customer service experience are highly encourage to apply
  • Excellent communication in English in addition to one(1) of the following native languages (Cantonese or Mandarin)
  • At least one year of experience in sales and has a genuine interest for online marketing
  • Is analytical and has a logical mindset
  • Has strong communicative skills and a flair for selling creative market solutions
  • Works in an organized and structured manner
  • Has experience within sales
  • Is passionate about sales and has a genuine interest for online marketing
  • Has a creative mindset and a good understanding of customer needs
  • Willing to relocated to Kuala Lumpur, Malaysia


  • Attractive Remuneration and salary package
  • Comprehensive Medical Care and Insurance Coverage
  • Premium & Instagrammable Workspaces
  • Engagement & Recognition Programs
  • Strong Learning & Development plans for your growth and career acceleration
  • Easy to locate area with direct access to public transport
  • Enjoy flexible working arrangements
  • Be coached and mentored by experts in your field

If you meet all of the above requirements please submit your online application here