Monday, December 6, 2021

Customer Service Specialist - Khmer ( Cambodian )


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Are you interested to be part of our client's team for one of the biggest airline in the world? Are you passionate, driven, and can deliver outstanding customer service experience?

We are looking for a Customer Service Specialist to join our client's growing family. 

This position is open to those who can are fluent in khmer/cambodian language

What is your mission?

  • Provide excellent support experience to customers via all relevant communication channels.
  • Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
  • Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
  • Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
  • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
  • Build sustainable relationships and engage customers by taking the extra mile
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of the company

Who are we looking for?

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
  • Excellent verbal and written communication skills in English and Khmer ( Cambodian ) and the language of the supporting market.
  • Those with airline crew or aviation customer service experience are highly encourage to apply
  • Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
  • Possesses strong time management skills and motivated to exceed expectations.
  • Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
  • Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
  • Willing to relocate to Kuala Lumpur , Malaysia

Benefits

  • Attractive Remuneration and salary package
  • Comprehensive Medical Care and Insurance Coverage
  • Premium & Instagrammable Workspaces
  • Engagement & Recognition Programs
  • Strong Learning & Development plans for your growth and career acceleration
  • Easy to locate area with direct access to public transport
  • Enjoy flexible working arrangements
  • Be coached and mentored by experts in your field

If you meet all of the above requirements please submit your online application here