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What is your mission?
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
Who are we looking for?
- Candidate must possess at least a SPM, Diploma, Bachelor's Degree, Master's Degree in any field.
- Open to Malaysians or foreign candidates who speak and write fluent Mandarin
- Preferable with 2 years of working experience in the related field is required for this position, however, fresh graduates are encouraged to apply.
- Possessed strong time management skills and motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
- Excellent verbal and written communication skills in English and Mandarin
Benefits
- Attractive Salary package of up to MYR 5000 depending on qualification and experience
- Comprehensive Medical Care and Insurance Coverage
- Premium & Instagrammable Workspaces
- Engagement & Recognition Programs
- Strong Learning & Development plans for your growth and career acceleration
- Easy to locate area with direct access to public transport
- Enjoy flexible working arrangements
- Be coached and mentored by experts in your field
If you meet all of the above requirements please submit your online application here
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