Hong Kong Express - Supervisor, Cabin Crew Performance

Main Purpose of jobs and responsibilities:

• Participate in inflight services management flying duty;
• Monitor crew performance through inflight assessment (appraisal), passenger’s feedback and surveys;
• Organize and coordinate cabin crew annual appraisal;
• Arrange cabin crew probation and promotion interview schedule;
• Review performance to identify areas for improvement;
• Ensure effective communication between cabin crew and inflight services;
• Assist in organizing crew functions and meetings;
• Evaluation and performance of trainees;
• Provide any ad-hoc support services as required.

Qualifications:

• Minimum 3 years of working experience in aviation industry preferably with supervisory role with 2 years of flying experience;
• Possess good academic qualifications and sound judgment;
• Ability to coach, motivate and develop others;
• Good command of spoken and written English. Proficiency in Chinese and an additional language is an advantage;
• Proficient in computer skills, e.g. Microsoft Word, Excel, and PowerPoint.

Desirable Qualities:

• Able to work independently;
• Good interpersonal communication, time management skills; 
• Work well under pressure;
• Self-starter with multi-tasking capability

To apply, please click here

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