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Customer Experience Specialist ( Only For Native Japanese )
Are you a customer service Rockstar who wants to be part of our team for one of the biggest hospitality platforms in the world? Are you passionate, driven, and can deliver outstanding customer service experience?
We are looking for a Customer Experience Specialist to join our growing family
Top reasons to work here:
- Attractive Remuneration (Fixed, variables & benefits)
- Comprehensive Insurance & Medical coverage
- Premium workspaces
- Career Development Program
- Fast Track Career Progression
- Walk A Mile – Job rotation & Enrichment
- Engagement & Recognition Programs like appreciation day, digitalized games and contest, free food day, raffles, birthday treats, anniversary gifts, and much more!
- Wellness & Health Program
- Diverse & Inclusion culture
- Employee Assistance Program (Counselling)
- Staff Appreciation & Recognition Programs
What is your mission?
As a Customer Experience Specialist, you will be working with our Hospitality Account to deliver happier customer experience. This team will be on the front lines working with our users every day and will partner with our Product team to improve user experience.
You are also required to perform these job functions:
- Provide friendly and efficient service to the travel community of our client.
- Be a first point of contact to handle and resolve customer complaints.
- Respond professionally to inbound phone calls, including urgent situations.
- Identify and escalate issues appropriately.
- Compose thoughtful and accurate messages or customize prepared responses to customer emails.
- Research information and troubleshoot problems using available resources.
- Arbitrate in situations between users.
- Monitor and control numerous concurrent tasks in tandem.
- Proactively and independently work to meet targets and goals
Who are we looking for?
- Preferable with 2 year(s) of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field.
- Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours
- Flawless verbal communication skills in English language is essential.
- Patience, empathy, and a unique ability to manage stress.
- Skilled and eloquent in writing.
- Strong communication and interpersonal skills.
If you meet all of the above requirements, please submit your online application here
