Tuesday, September 13, 2022

Airline Customer Service - Based in Kuala Lumpur ( Vietnamese )


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What is your mission?

  • Provide excellent support experience to customers via all relevant communication channels.
  • Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
  • Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
  • Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
  • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
  • Build sustainable relationships and engage customers by taking the extra mile

Who are we looking for?

  • Candidate must possess at least a Diploma, Bachelor's Degree, Master's Degree in any field.
  • Native Vietnamese who speak and write Vietnamese
  • Experience candidates will be consider for Team Leader Position
  • Preferable with 2 years of working experience in the related field is required for this position, however, fresh graduates are encouraged to apply.
  • Possessed strong time management skills and motivated to exceed expectations.
  • Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
  • Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
  • Excellent verbal and written communication skills in English and Vietnamese

Benefits

  • Attractive Salary package of up to USD 1,850 per month depending on qualification and experience 
  • Comprehensive Medical Care and Insurance Coverage
  • Premium & Instagrammable Workspaces
  • Engagement & Recognition Programs
  • Strong Learning & Development plans for your growth and career acceleration
  • Easy to locate area with direct access to public transport
  • Enjoy flexible working arrangements
  • Be coached and mentored by experts in your field
If you meet all of the above requirements please submit your online application here