Friday, May 6, 2022

Customer Service and Digital Marketing Sales ( Korean Speaker)

Follow us on Instagram 

We are looking for native Koreans who are interested to join one of the leading technology company in the world ( Position based in Kuala Lumpur , Malaysia )

1) Digital Marketing Sales Consultant
2) Customer Service

1) Digital Marketing Sales Consultant ( Native Korean )

As a Digital Marketing Sales Consultant, you will be working with our Global Internet Leader
Account to deliver #happier customer experience. You will be required to effectively create and
manage Google AdWords campaigns and understand the online marketing industry and have
the ability to effectively manage multiple client relations while ensuring client satisfaction. You
should be able to identify opportunities to grow client revenue within a small time so that they are
able to reach their full advertising potential. You should be able to maximize the revenue
opportunities from the new AdWords clients and should be able to interact with the clients in a
manner that leaves them with a great advertising experience.

You are also required to perform these job functions:

  • To serve as the account manager and first point of contact to business owners, introducing them to exciting opportunities for increasing their business visibility through online marketing
  • Manage business inquiries by via phone, e-mail and/or live chat
  • Provide outstanding service and support to Google's advertisers, publishers and users
  • Provide strategic advice and help solve issues by working closely in a consultative role
  • with your client portfolio
  • Implement creative ways to improve client relationships and promote other Google products.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time

Who are we looking for?

  • Only for native Koreans 
  • Minimum 2 years Sales experience.
  • Passion and a genuine interest in online marketing.
  • Ability to work in an organized and structured manner
  • Fluent in English and Korean language
  • Creative mindset and good understanding of client’s needs.
  • Analytical skills and a logical mindset
  • Strong communication skills and a flair for selling creative market solutions

2 . Customer Service ( Native Korean )

  • Provide excellent support experience to customers via all relevant communication channels.
  • Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
  • Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
  • Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
  • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
  • Build sustainable relationships and engage customers by taking the extra mile
Who are we looking for?
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
  • Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
  • Possesse strong time management skills and motivated to exceed expectations.
  • Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
  • Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
  • Excellent verbal and written communication skills in English and the language of the supporting market.

If you meet all of the above requirements please, submit your online application here