Friday, July 16, 2021

Qatar Airways Recruitment - Cabin Crew Services and Training


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Senior Manager Cabin Services Training

As the Senior Manager Cabin Services Training, you will manage, develop and facilitate comprehensive Cabin Crew training strategies to support corporate goals and manage resources in terms of time, product and people in order to deliver world-class training programs for a multicultural workforce.

You will lead the Cabin Services training team to ensure operational efficiency and continuous improvement in training materials, documentations and equipment while aligning all learning and development initiatives with national and international regulations and standards as well as best training practices. You will analyse the overall learning and development strategy in order to translate this into an effective human resource development plan. You will liaise with all relevant departments to ensure that appropriate training needs/requirements are highlighted, relevant documentation, policies and procedures are implemented as required and lead the development of appropriate learning solutions and recommending alternatives to traditional classroom training.

You will prepare budgets and business cases,  monitor annual costs associated with training unit, propose cost effective methods and solutions.  

Qualifications

To be successful in this role you will need a university degree in the areas of Human Resources, Organizational Development or Adult Education. You will have 5 - 7 years senior management experience leading a large multi-cultural training/HRD department in an airline or service related industry. You will have awareness of Professional programmes in Strategic Sales, Airline Marketing, Revenue Management, Reservations System and In-flight service. You will have a broad knowledge of adult learning principles, curriculum design best practice and learning methodology. You will need excellent leadership skills with the ability to motivate a team towards outstanding results and the ability to work effectively with diverse clients at all levels in a large, complex organization. Strong business acumen with the ability to translate requirements into practical, scalable solutions is required.


Senior Manager In-Flight Performance

In this role you will provide leadership and direction to the Cabin Crew Performance Management team relating to service delivery, safety and customer focus in order to achieve overall success of on-board customer experience. 

You will develop and implement action plans in relation to performance management, process gaps and product enhancements in line with industry standards to support business objectives.

While leading a group of managers, you will also oversee all benchmarking comparisons for performance metrics, establish and implement performance KPIs, lead risk assessments and mitigation strategies and develop briefing materials, presentations, supporting documentations for communicating business proposals or business performance to Executive Management.  

You will also lead the collaboration of Performance team with internal partner departments in the design and development of systems and processes that contribute towards enhancing operational excellence.

Qualifications

To be successful in this role, you will have a university degree and at least 10 years of experience in relevant In-Flight / Cabin Services function. You will also have experience managing a large multicultural workgroup within an airline service or safety area. You will also have a good knowledge of business and management principles including strategic planning, program planning, budgeting, financial analysis, resource allocation, and leadership techniques. You will have good knowledge of software used to facilitate organizational planning and administration.


Manager Cabin Services Training (Economy)

As a Manager Cabin Services Training, you will play a critical role within the Cabin Services Training Department to manage the Economy Cabin In-Flight Service training of our award winning Cabin Crew, by selecting the appropriate blend of learning modalities to cater for a multicultural workforce. You will supervise the design, development and delivery of the in-flight service training program in compliance with national & international regulations and standards, as well as best training practices.

You will also manage all documentation relevant to Economy cabin products, library references, and lead business cases in coordination with other relevant departments. In addition to leading a group of instructors, you will contribute to minimizing training costs through analysis and selection of appropriate training methods and resources.  

Qualifications

To be successful in your application for this role, you will require a university degree in the areas of Training and Development, Education, Human Resources or Organizational Development, with a minimum of 8 years of experience in learning & development in an airline, or another customer service related industry. You will also be a certified trainer or have a recognized training qualification. Experience in in-flight services training will be an added advantage. You will have excellent leadership skills with the ability to motivate a team towards outstanding results. Ability to work effectively with diverse stakeholders at all levels in a large, complex organization and have strong business acumen with the ability to translate requirements into practical, scalable solutions.


Manager Cabin Services Training (Leadership)

As Manager Cabin Services Training, you will play a critical role within the Cabin Services Training Department to supervise the promotional program of our award winning Cabin Crew, by selecting the appropriate blend of learning modalities to cater for a multicultural workforce. You will supervise the design, development and delivery of leadership training program in compliance with national & international regulations and standards, as well as best training practices.

You will also work with or alongside internal departments on advertisements related to products, product endorsements and other special events. 

In addition to leading a group of instructors, you will contribute to minimizing training costs through analysis and selection of appropriate training methods and resources.  

Qualifications

To be successful in your application for this role, you will require a university degree in the areas of Human Resources, Organizational or Leadership Development, with minimum of 8 years of experience in learning & development in an airline or another customer service related industry. Experience in in-flight services training will be an added advantage. You will possess excellent leadership skills, with the ability to motivate a team towards outstanding results. You will possess the ability to work effectively with diverse stakeholders at all levels in a large, complex organization, and have strong business acumen with the ability to translate requirements into practical, scalable solutions.

If you meet all of the above requirements please submit your online application here

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